Online shop in Poland - 27 million potential customers are waiting for you!

27 million potential customers are waiting for you to open your store in Poland

The E-commerce market in Poland is one of the fastest developing e-commerce markets. With over 38 million inhabitants, around 83% of the population has access to the Internet. Each year, the number of people doing their shopping online increases.

Interestingly, Poles prefer to shop in online stores operating in Poland. Only 12% of Polish Internet users shop on foreign websites. The conclusion is obvious: you need a store based in Poland to reach local customers.

Polish online shoppers - who are they?

According to the Omni-commerce report from June 2020 (unfortunately, it is only available in Polish):

  • 83% of Poles have access to the Internet
  • 72% of Polish Internet users buy online (3 times as much as in 2019!)
  • 1 in 4 of them do shopping online more than five times a month
  • Half of the Internet users shop online on their laptops. The other half uses mobile devices for shopping (be sure to make your website mobile-friendly and responsive!)
  • 12% of Polish Internet users shop on foreign websites.

72% of Polish Internet users who shop online make up more than 27 million potential customers. This number includes people from different age groups, among them seniors. However, the largest group is people aged 35 to 49, primarily residents of large cities (with over 200,000 inhabitants). Mobile devices are more likely to be used by women; the youngest Internet users are in the 15-24 age group.

Online shopping habits of Poles

Poles buy clothes, shoes, books, CDs, cosmetics, electronic devices, and event tickets online. Compared to previous years, in 2020, there was a significant increase in expenditure on groceries, interior design (including furniture), and decoration products. Unsurprisingly, experts associate this trend with the current COVID-19 pandemic. The important thing is that the pandemic convinced Poles that shopping online is safe. Poles do their shopping mostly on online marketplaces, with being the competition's unmatched leader.

Poles shop online because they like saving time and money

Saving time and money is the most crucial reason Poles shop in online stores. To conquer the Polish market, you need to be fast. More than 80% of buyers want the delivery to be carried out within 24 hours of placing the order. You can also offer a free return policy, competitive shipping prices, lower costs, and various discounts to encourage shopping.

The secret ingredient: parcel machines

The quality of logistics services in Poland is very high. You may outsource all of the steps of the logistics chain, from storage to order processing. The most popular package delivery methods include courier services and parcel machines. Postal services take third place on the podium. Parcel machines (paczkomaty) are automated parcel collection points. In Poland, more than 7,000 of these machines are spread throughout the country. Customers can collect their deliveries on their own 24 hours a day, seven days a week, which is very convenient, and many people choose only this way of delivery.

Build credibility from the very beginning of your market presence

Research shows that Poles consider online transactions to be safe. The sellers themselves are the primary source of their doubts, which is why you need to establish your credibility from the very onset of your market presence. A great website considering the Polish cultural context will lay the foundation for your success. You'll find more on this topic in 5 ways to make your translated website more successful. 

Source: Omni-Commerce Report, June 2020

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